249 shippers and forwarders who took part in the survey rated the service of container shipping lines with a score of 3.1 on average (which is 0.1 lower than last year) on a scale of 1 (very dissatisfied) to 5 (very satisfied).

Customer satisfaction was reported least favourable for clarity of prices and surchargestransit times, and reliability of booking/cargo shipped as booked scoring between 2.8 and 3.

All the service features were overall awarded mid-range scores; only 4% of customers were “very dissatisfied” with carrier services and only 6% were “very satisfied”.


Source: ESC

Fonte: http://brazilmodal.com.br/2015/internacional/satisfaction-survey-in-container-transport/